Policies
I like you to be informed....
policies ,procedures, & general info may not be fun to talk about but transparency is kind of a big deal.
Your credit card information is required to secure your appointment. It will be safely collected & stored with Square when you request your appointment online. Charges will only occur if Cancellation, Rescheduling, or Late Arrival Fees apply (please see below).
​
To Secure Your Appointment
Cancellation & Rescheduling
​
In order to provide the best possible scheduling options to all guests we uphold a 24 - hour cancelation and reschedule policy. Rescheduling or canceling an appointment with less that 24 hour notice, or failing to arrive to to a scheduled appointment will result in a cancellation fee equal to 25% of the scheduled service.
​
Late Arrivals
​
Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing. Clients arriving more than 10 minutes late may need to be rescheduled and Cancellation Fees will apply.
Cancellations, Late Arrivals, & No Shows
Guest Satisfaction
Product Exchange Policy
​
Should you make a retail purchase you are unsatisfied with, let's find something better! To initiate a product exchange or refund at full credit, simply notify me within 7 days of your initial purchase. The original product must be returned within 30 days of purchase with no more than 1/4 of the product missing.
​
Services & Treatment Packages
​
Treatments & pre-paid packages are non-refundable. Packages are valid for 1 year after purchase date.
If for any reason you are unable to comply with the policies or procedures above, please contact me directly.